How Social, Mobility, Analytics and Cloud (SMAC) are critical for any ERP?

 

SMAC, a term coined by Gartner, stands for Social, Mobility, Analytics and Cloud and all these four components form an integral part of the contemporary business and digital landscape. It is critical for every business to expand its customer base at minimal expense. For this they need to formulate better communication strategies, understand consumer behavior and respond to their queries efficiently. SMAC creates an ecosystem that allows a business to achieve all this. It leads to simplified and adaptive Businesses with faster processes and an informed decision making. Comprehensive ERP solutions like ebizframe helps organizations ride on all four components of SMAC to bring about substantial business growth.

Here is a brief description of the four components of SMAC

Social Media

A business benefits the most when customers, suppliers, and stakeholders associated with it, work in a collaborative environment. A cutting-edge ERP software like ebizframe can easily integrate with social networking platforms to provide such a collaborative environment. An organization can get in touch with their suppliers and customers who can access its Facebook page to find out newer developments or its latest requirements. Users can tweet about their requirements to suppliers and their queries can spread across a wider network via retweets. Users can also tweet or post information on their Facebook page regarding special Sales discounts or schemes, and can gather feedback from their customers right away. Such an instant exchange of information brings transparency into business, which helps in building stronger and more profitable relationships.